Refund Policy

We don't offer unfounded refunds but reach out to us if there is anything wrong with your order at hello@justfamilythings.com. For that we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at hello@justfamilythings.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
At this time, we don't offer exchanges. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@justfamilythings.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Refunds 
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@justfamilythings.com with photos of wrong/damaged items and we’ll sort that out for you.