D E L I V E R Y

When will I get my order?
Our products are made and shipped by a production partner in the USA or Netherlands depending on where you shop from. This means the message card is being printed right after you complete the ordering process.
It usually takes 1 – 5 business days to fulfill an order, after which it is shipped out. Engraved or liquid glass products may take an additional day due to the craftsmanship involved.
The shipping time depends on your location, but can be estimated as 3 – 5 business days for the US and EU orders.

R E T U R N S

What’s your return policy?
We offer a 14-day return policy. Unfortunately we don't offer any returns for custom made items or exchanges, but if there’s something wrong with your order, please let us know by contacting us at hello@justfamilythings.com

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items.
If any of these apply, please contact us at hello@justfamilythings.com with photos of wrong/damaged items and we’ll sort that out for you.

To learn more about our policies navigate to the bottom of the page and click the desired link